Frequently Asked Questions

You will need a serial to usb converter. When purchasing a converter, make sure it has the FTDI Chipset.

A red LED on the bottom of the electronics enclosure will flash every few seconds.

Please fill out a repair request. Repair Request You will receive an order number via email. Please ship the unit to our address NK, 21 Creek Circle, Boothwyn, PA 19061 and add ATTN: to the order number you receive. You would be responsible to paying shipping to our company.

You will first need to create an account if you do not already have one. After you create an account, sign in. Click on your account name at the top of the page and select My Account. On the left of the screen, you will see Product Registration, select this option. Enter your purchase date, serial number and product name into the fields and then select Save.