Ordering and Warranty Info

If you have questions about ordering and/or shipping of your RainWise products, please review our Ordering & Shipping information below. If your question is not answered here, try the Support section of our website.

Ordering Info

What payment methods does RainWise accept?

RainWise is pleased to accept all major credit cards: MasterCard, Visa, Discover and American Express.

How can I place an order with RainWise?

RainWise welcomes your orders by telephone or via our website, https://rainwise.com.
To order via telephone: Please call us at 1-800-762-5723 from Monday-Friday, 8am-5pm ET
To order via our website: Browse through our product categories in the top navigation menu to browse our product line. Then, create an account to add to your cart and place your order. We'll process your order safely and securely while protecting your privacy.

What payment methods does RainWise accept?

RainWise is pleased to accept all major credit cards: MasterCard, Visa, Discover and American Express.

What payment methods does RainWise accept?

RainWise is pleased to accept all major credit cards: MasterCard, Visa, Discover and American Express.

Warranty Info

No Questions Asked 30-Day Satisfaction Warranty

If you are not satisfied with the performance or operation of any NK, Kestrel, or Blue Ocean product in the first 30 days, you may return it to your place of purchase for a full refund.

Returns and Exchanges

Order the wrong RainWise product by mistake? Change your mind on what you wanted? No problem! We accept returns of any product purchased from us within 30 days of your order date. Just get in touch with us and we'll arrange the return. You can order your replacement product right away (with free shipping), and we'll credit your card for the returned product when we receive it.

RainWise Warranty

RainWise, Inc. warrants this product against defects in materials and workmanship for a period of two (2) years from the date of purchase, and agrees to repair or replace any defective product without charge. Additionally, the solar cell is guaranteed forfive (5) years from the date of purchase.

This warranty does not cover damage resulting from accident, misuse or abuse, lack of reasonable care, the fixing of any attachment not provided with the product, or damage due to lightning strike or power surge. RainWise will not reimburse for takedown or reinstallation charges. RainWise will not pay for any warranty service performed by a non-authorized repair service. No responsibility is assumed for any special, incidental or consequential damages. RainWise, Inc. authorizes no other warranty, written or oral.

NOTE: This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Some states do not allow the exclusion of 'incidental or consequential damages', and so the above exclusions and limitations may not apply to you.

To return a unit under warranty: Contact RainWise or authorized Reseller for Return Authorization. To contact RainWise call 1-800-762-5723 within the continental US or Internationally at +1 (207) 288-5169.

IMPORTANT: Make sure equipment is properly packed -preferably in the original box. Damage incurred in shipping is not covered by this warranty.