RainwWise Service Request

Upon receiving your Rainwise product, we will troubleshoot the problem or concern. If the concern relates to the accuracy of a measurement, it may be possible for the sensor to be corrected and validated, and some issues are repairable. If your unit is still under our Limited Warranty, it will be repaired or replaced for free and returned to you. If this is a paid repair, we will attempt to repair the unit up until the flat rate is met. If it is determined your Rainwise unit is unrepairable, you will be refunded the repair cost (less the cost of the time spent looking at the unit) and have the option of trading it in for a new or upgraded model.

Shipping Your Unit: After ordering your repair service here or via phone, please note your order number so you can add it to the outside of the box as your RA#. Please pack your Rainwise unit securely and ship to:
Nielsen-Kellerman
21 Creek Circle
Boothwyn, PA 19061
Attn: RA#123456 (order number)

(NOTE: For both warranty and non-warranty repairs, we'll take care of return ground shipping at no charge to the US and Canada, but you are responsible for the cost of shipping to NK. Expedited and overseas shipping is available at an additional charge.)

International Returns Note: When returning your unit for repair from outside the United States, please be sure that the shipping company has the following information on each line item of the customs invoice:

• Harmonized code: 9801.00.1012
• Description of goods: Return for Warranty Repair of US Manufactured goods

*Including all of this information will help you avoid incorrectly paying duties and taxes.

You will also receive an email confirming these instructions. It is most important that we have your Order Number so we can promptly match your unit with your service request. You can also print your order confirmation and add it to the box.

Limited Warranty on Repairs All repairs are warrantied for a period of ninety (90) days from the date of service (1) that service was performed in a competent and workmanlike manner and (2) that all parts used to service your product were free from defects in materials and workmanship. The foregoing warranty is an express limited warranty and in the event of a breach, NK will either (i) re-perform the service, (ii) repair or replace the part, or (iii) refund the cost of the service provided. Products will continue to be covered by their original limited warranty after repair or tune-up, or by this limited repair warranty, whichever is longer.

Questions or clarifications about our repair services? Email support@rainwise.com or call (800) 762-5723